Unable to open any file

waxop

New member
I've been using videoredo for quite a while to edit tv that I have recorded.
Now all of a sudden it gives me a "unable to open file" for any kind of video file I try to open. I'm generally editing dvr-ms files.
I am not sure what happened. I have tried to uninstall, reinstall, update, etc, and still get the same error.
This is what it shows in the log file. I get this same file open open problem 5. message trying to open any kind of video file now.

2013-01-07 18:19:09
***** Loading: C:\Users\Public\Recorded TV\Dateline NBC_WMAQDT_2013_01_06_17_58_00 - DVRMS.dvr-ms

2013-01-07 18:19:09 File open problem 5.


Any help would be appreciated.
 

Dan203

Senior Developer
Staff member
Can you please send your complete log file to us at support @ videoredo.com

Dan
 

SundayNight2003

New member
Got the same exact problem. Everything has been working great for months now, and all of a sudden it stops working, and won't open any video files. Even ones that I know were opened before with VideoReDo.

Same problem number - #5
 

Dan203

Senior Developer
Staff member
I need to see your complete log file to figure out what's going on. Please send to support email mentioned above.

Dan
 
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