TVSuite not responding

#1
After I edit a transferred TIVO file and save to my hard drive, TVSuite will not open another file or close. I get a "this program is not responding" error message when I try to close the program. I have tried the latest Beta version with no solution. I have tried on Windows7 and Windows 8.1. This seems to be a relatively recent problem, in that I don't remember it happening in the past. I do get a message on saving of audio and video sync errors removed. Any help would be appreciated. My current solution is to force an exit of the program restart and then not recover previous session.
 

Dan203

Senior Developer
Staff member
#2
You get the output complete dialog? After you dismiss that is the UI already unresponsive? Or does it only happen when you try to open a second file?
 
#3
Thank for your reply. I do get the output complete dialog, and the video is completely edited and rendered. (I am downloading from a TIVO box editing and saving as mpg). It is when I try to open another video file (usually another TIVO file) that I get the non responding message and have to force a closure of the Videoredo and then reopen the program to edit the next file. I get a message that I had an error and do I want to recover the previous session. I have tried both answering yes and no to this prompt, which does not seem to change the outcome. I also believe that I cannot just close Videoredo without the unresponsive message not just trying to open a new file. Seems to happen more on HD recordings than standard recordings on older non HD channels.
 

Dan203

Senior Developer
Staff member
#6
Hmmm... not sure why it would hang like that. Let's break it down into steps, testing the UI for responsiveness after each one...

1) Close the output complete dialog. Is UI still responsive?
2) Close the currently open file. Is the UI still responsive?
3) Open a new file. Is the UI still responsive.

That might help tell me where to look.

You said you tried this on two different OSes, does that mean two different PCs? Or is this one PC dual boot? Are you saving to some sort of external or network drive? Or are the source files stored on some sort of external or network drive?
 
#7
When I close the output complete dialog, the program still responds in that I can access the open file dialog. When I select a file to open, the edit screens below the main window disappear and then the program "hangs" The new file does not open and the program will not close. I hope this makes sense. Again the output is complete and watchable, I just don't seem to be able to edit more than one file at a time without have to force close the program and reopen it.
 

Dan203

Senior Developer
Staff member
#8
Can you try closing the file manually before opening the next file? That'll tell me if it's closing the current file or opening the new file that's causing the hang. Opening a new file while the current file is open does both in one step, so can't be sure where the problem lies without this test.
 
#9
I just edited a TIVO video and the program did not respond when I tried a simple close without opening a new file. I don't know if this helps, but it seems to be only HD recordings and I am using Spectrum (US) internet and cable, recording on a TIVO premiere. I offload the recordings using the TIVO desktop app.
 

Dan203

Senior Developer
Staff member
#10
OK, so closing the file causes the issue. We've seen this issue before and it had to do with the video driver. When is the last time you updated the video driver on your machine? IIRC there was a version of the Intel video driver that caused a weird hang like this when we were cleaning up the video display stuff on file close.
 
#11
thank you for the info. Update video driver? just kidding. I tend to update programs and OS, but not so much drivers. I will look into that. I was able to edit and close a non HD file without problems a few minutes ago. This does happen on more than one machine, and one has an AMD chip set.
 

Dan203

Senior Developer
Staff member
#12
I'm not sure what would cause this otherwise. Unless it's some external program like an antivirus program holding on to the input or output file and preventing us from being able to close it properly. I open .tivo files here all the time and have never had this issue.
 
#14
Not to beat a dead horse or anything, but I have noticed that I don't have the problem if a use an older copy of TV Suite Ver4 that I still have on one of the computers I use.
 

Dan203

Senior Developer
Staff member
#15
I recommend you try this...

1) A complete uninstall/reinstall
2) Set the video driver inside VideoReDo to VMR7 which is the lowest possible setting and less likely to conflict with drivers on your PC
3) Temporarily disable antivirus and any realtime malware software you might have just to ensure it's not causing the issue

If none of those help then one more simple test... create a new user on your PC. Install VRD as that user. Test there. If that works there could be a setting or other issue in your primary account causing the issue. You may have to manually delete some registry settings and/or hidden files to completely uninstall and fix. Are you comfortable with that?

If it has the same issue on the second account I'm not sure what else to suggest. You can send me one of your .tivo files and I can try it here to see if it causes the same issue, but I've tried a bunch of my own and am not having a problem so unless there is something really unique about your .tivo files I'm not sure how that could be the case. If you want to do this follow these instructions...

https://videoredo.net/msgBoard/inde...-samples-to-videoredo-customer-support.34717/

Also be sure to include your MAK in the email so that I can actually open the file.
 
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