Subtitles getting corrupted


I upgraded to I am now using Windows 7 and Windows Media Center. I am converting .wtv files to dvr-ms using the command-line utility provided with Win 7. I installed the beta because the old version of VRD Plus was very slow to navigate the dvr-ms files. However, the captions did work.

The output of the version has corrupted subtitles -- about half of the characters are garbage. The corruption can be observed in ccextractor or by playing the file with Windows Media Center. The source file's captions are fine.

I have tried Quick Stream Fix, as well as TS and DVR-MS output -- no difference.

Thanks for your help! Happy new year.



Super Moderator
Could you record a short 30-60 second sample and upload it to us?

Confirm that the file has the same problem before uploading.

Create a folder with a unique name and place the file in it.

Send an email to Support @ and let us know when it has been successfully uploaded.

For the email subject title, include your forum user name and a reference to this topic number: 15440
Hi Pat:

I uploaded the files yesterday and sent email as requested.

I reinstalled the old version, and the speed problem is now OK (and the captions work). I got a restricted content error on some files, but saving to .MPG instead of .TS solved that.

Let me know what you find.




Staff member
DennisH, Which old version did you restore to? I noticed that if we use VRD4 to convert from .wtv to dvr-ms the CCs are preserved just fine.
Ok, the version goving the problems, which I removed, is

I am currently using It usually has problems handling .DVR-MS -- very slow, I usually have to use quickstream fix to make a .MPG, then edit commercials out of that. I can't export to transport stream, because I get an error about copy-protected content. .MPG output works. QUESTION: When outputting to .MPG, is the output reencoded with a loss of quality?

I'm confused when you mention V4. Is there a v 4 or Redo Plus already? Or are you referring to TV Suite? I don't see any features of TV Suite on the comparison chart that I could use -- I don't care about DVD ripping or authoring. Is TV Plus a version of TV Suite that is missing some features, or is it s neglected stepchild, or just an old version of TV Suite, or what?

All I am trying to do is record something from my TV card, remove commercials and output to a format that ffmpeg can handle. Let me know what I need to do.


Hi Dan:

Version of Video Redo Plus is the version that is continuing to corrupt subtitles.

I am now using version It has problems with DVR-MS files -- usually very slow in navigating. I have to use quickstream fix to get a .mpg, then remove the commercials from that. I can't output to Transport Stream, because I get an error about copy-protected material. (source is from a n over-the-air TV card recording). QUESTION: If I output to .mpg, are the frames reencoded, losing quality?

I am confused when you mention VRD4. Is there a version 4 ov Plus already? Or are you referring to TV Suite? The comparison page doesn't list any features of TV Suite that I care about -- I am not interested in ripping or authoring DVDs. Is Plus a viable product, or is it an stepchild or old version of Suite?

All I want to do is record from my TV card, remove commercials, and burn to DVD-ROM if small enough, or process with FFMPEG if it is too big. Please tell me what I need to get to do this done.