Program crashes, fault on NavSliderBar.dll or mfc100.dll

kevin_y

New member
I have been using VideoRedo for a few years with no problems. But recently, the program keeps crashing, with the following message:

Faulting application name: VideoReDo4.exe, version: 4.21.10.681, time stamp: 0x53cd2c16
Faulting module name: NavSliderBar.dll, version: 4.21.10.681, time stamp: 0x53cd2b8a
Exception code: 0xc0000005
Fault offset: 0x00003460
Faulting process id: 0x31c
Faulting application start time: 0x01d02ecb25bb0dbe
Faulting application path: C:\Program Files (x86)\VideoReDoTVSuite4\VideoReDo4.exe
Faulting module path: C:\Program Files (x86)\VideoReDoTVSuite4\NavSliderBar.dll
Report Id: b77b81f7-9abe-11e4-8f1a-bcaec5d72c50


Sometimes the fault would occur with the file "mfc100.dll":

Faulting application name: VideoReDo4.exe, version: 4.21.10.681, time stamp: 0x53cd2c16
Faulting module name: mfc100.dll, version: 10.0.40219.1, time stamp: 0x4d5f29b8
Exception code: 0xc0000005
Fault offset: 0x0024f34f
Faulting process id: 0xd90
Faulting application start time: 0x01d02ecf732d9455
Faulting application path: C:\Program Files (x86)\VideoReDoTVSuite4\VideoReDo4.exe
Faulting module path: C:\Program Files (x86)\VideoReDoTVSuite4\mfc100.dll
Report Id: fc9e9630-9ac2-11e4-8f1a-bcaec5d72c50


I already tried uninstalling and re-installing several times. What could be the problem?

One strange thing that occurred was that the first time I tried to uninstall it, I didn't see the program listed in the Control Panel's Programs and Features. I had to go into the program's folder and run the uninstall executable manually.

I'm using Windows 7 Home Premium SP1 with 4GB of RAM, GeForce GTX 480 graphics card, Creative Labs Sound Blaster X-Fi sound card.

At first, I suspected the my videos (mostly .ts files) were the problems. I have had crashes for a great number of files now, both recorded by myself and others. So I'm beginning to think the problem is not with the files, but the system. But I don't know how to troubleshoot this "NavSliderBar.dll" error.
 
Last edited:

phd

Super Moderator
What virus, spyware, and firewall software are you using? Did you recently download an update?
Set the virus progam to ignore the VideoReDo folder as well as turn off heuristic checks.

Also try disabling the virus program completely
 

kevin_y

New member
I will try putting an exclusion for that folder in my Avast anti-virus when I get home. But if the AV program detects something, shouldn't there be a notification from the AV program itself, instead of a Windows-style crash? I do have AV exclusions for all the data folders where the video files (.ts, .mp4, etc.) reside.
 
Last edited:

Dan203

Senior Developer
Staff member
Some AV software will mess with the DLLs in the install folder or even remove them. That can cause a crash in VRD. You may need to uninstall, reboot, disable AV software, reinstall, add exception for install folder, then turn AV back on. That way it doesn't mess with any of the DLLs during install or after the fact.
 

kevin_y

New member
I did what you all suggested: disabled AV, uninstalled VRD, re-installed VRD, added AV exclusion to the VRD program folder, and re-enabled AV. But the crash still occurred. I disabled AV altogether and ran VRD, and the crash still occurred. So I uninstalled the AV program and re-installed it (the same, latest version I used before). I'm also using the latest VRD4 version. I have a feeling this crash is not due to VRD, but something else in my system. Hopefully the AV re-install will fix it.
 

kevin_y

New member
I think I found the problem. The problem was apparently caused by a program called EVGA Precision, which is a fan-cooling utility for my EVGA Geforce GTX 480 graphics card. I had used it for many years with no problems, so recently I upgraded to the newest version. According to forum posts elsewhere, the latest version is a mess and it apparently causes crashes in media player software like VLC and PowerDVD. Sure enough, I closed EVGA Precision from the Windows systray and VideoRedo no longer crashed. I didn't have VLC Player on my PC, and out of curiosity, I installed it. And sure enough, VLC crashed when Precision was running, and didn't when it wasn't.
 
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