Pinnacle Studio not opening VRD Files

ajm7520

New member
I too have trouble with some MPEG files in Pinnacle 12 and 16. By trial and error converting the file I was able to create a file that Pinnacle could open.

The variable that made the difference in this case was the frame rate. I went from 19.97 to 29.94fps. I haven't tried it with other files yet. I don't see a way to change the frame rate in videoRedo. I was using a different product.

Hope that helps.
 

Dan203

Senior Developer
Staff member
First off giving a TS file an .mpg extension isn't going to do any good. You either need to change the extension to .ts and see if Pinnacle can open that, or use QSF to convert it to a real .mpg file.

If that still doesn't work then it might be another issue with the stream. Go into Tools->Options->Stream parameters and try checking the boxes for "Convert all I frames to GOPs" and "Set header to video bitrate". Now try running it through QSF again and see if that opens.

If it still fails then it might be an issue with GOP length. When you're selecting the save file name in QSF click the Options button in the Save dialog and change the maximum GOP length to 15. Now try outputting again and see if that works.

Dan
 

ddave

New member
If it still fails then it might be an issue with GOP length. When you're selecting the save file name in QSF click the Options button in the Save dialog and change the maximum GOP length to 15. Now try outputting again and see if that works.

Dan
Just wanted to report that this suggestion fixed a really frustrating though not directly related problem for me. Trying to make a DVD of 4 episodes of a program on a channel I'd not used before, VRD consistently crashed at a certain point in the first episode. Crashed as in 'please report this error to Microsoft' (which I didn't). Nothing in the log to show what was wrong. I tried qsfing the raw file, putting it through ts doctor, trimming the start of the file in case there was dodgy data,doing all three. No success. Tried cutting out the section where it was happening (there was a partial VOB that failed at the same point every time) and the authoring finished without crashing, but some of the other episodes had stuttery playback, or no audio, and the last episode played as a few seconds of the first one. Complete chaos. Removing the first episode from the dvd made little difference.

All the options were set for no change and accept non-compliant video (it was 544*576). Setting a maximum GOP of 15 on the raw files cured it. An odd thing is that the original GOPs didn't seem that long--maybe 24 or 28, but I thought VRD was OK with GOPs of 50? Anyway, all is well with that setting.

There may be a tutorial somewhere about the difficulties long GOPs can cause, but I've not seen it. And VRD did handle this case gracelessly.

Just for everyone's info.
 
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Bullitt5094

New member
First off giving a TS file an .mpg extension isn't going to do any good. You either need to change the extension to .ts and see if Pinnacle can open that, or use QSF to convert it to a real .mpg file.

If that still doesn't work then it might be another issue with the stream. Go into Tools->Options->Stream parameters and try checking the boxes for "Convert all I frames to GOPs" and "Set header to video bitrate". Now try running it through QSF again and see if that opens.

If it still fails then it might be an issue with GOP length. When you're selecting the save file name in QSF click the Options button in the Save dialog and change the maximum GOP length to 15. Now try outputting again and see if that works.

Dan
Unfortunately non of this worked to allow Pinnacle to open the problematic files. I really appreciate your attempt to help! I just upgraded to VRD Suite and used it. A couple of days after paying for that upgrade I noticed there is now another upgrade available I should have gone to instead. I'm a bit frustrated with that since apparently I'll have to invest an additional $25 to get to the most recent version.
 

Bullitt5094

New member
I too have trouble with some MPEG files in Pinnacle 12 and 16. By trial and error converting the file I was able to create a file that Pinnacle could open.

The variable that made the difference in this case was the frame rate. I went from 19.97 to 29.94fps. I haven't tried it with other files yet. I don't see a way to change the frame rate in videoRedo. I was using a different product.

Hope that helps.
What product were you using? I really need to see if this works since you seem to have a solution to the specific problem I'm struggling with, which is files that won't open in Pinnacle.

VRD guys, is there a way to do this frame rate change in VRD?
 

Dan203

Senior Developer
Staff member
The difference in retail price between the "old" version and the new version is $25, so you would have spent that much anyway had you gone directly to the new version. The reason it's more expensive is because it support new features such as H.264 editing and transcoding during output.

As for the framerate... v4 has the ability to cut framerates from HD values to SD values (i.e. 50->25 or 59.94->29.97) but that's it. It does not have the ability to convert the framerate from 19.97 to 29.97. Where are you guys even getting files encoded at 19.97fps? I've never seen a file encoded at that rate before.

Dan
 

Bullitt5094

New member
I feel somewhat better that I didn't loose any money in the upgrade thing.
It seems I've finally stumbled onto a solution. I did a QSF and chose 15 GOP length and a 30Mbps rate and it works. Pinnacle opened it up with no issues and all two hours of the video are synced and editable. I'm going to try a couple of other ones but hopefully I've found a solution.
 

Bullitt5094

New member
Where are you guys even getting files encoded at 19.97fps? I've never seen a file encoded at that rate before.

Dan
That isn't the FR of the files that won't open. I posted the info on the files I was having problems with at the beginning of the thread. As seen here the FR is already 29.97...

File Name: G:\Video\RosebowlparadePreshort.mpg
File Size: 638302212 ( 0.59 GB )
Program Duration: 00:06:02.11
File Type: PS - MPEG2
Encoding: MPEG 2
Video stream Id: xE0
Encoding Dimensions: 1920 x 1080
Display Size: 1920 x 1080
Aspect Ratio: 16/9
Frame Rate: 29.97 FPS
Bit Rate: 20.000 Mbps
VBV_Buffer: 976 KB
Profile: Main/High
Progressive: Prog or Int
Chroma: 4:2:0
Audio Format: 5.1
Audio Stream Id: AC3: 0 (x80)
Audio Bit Rate: 384 Kbps
Audio Sampling Rate: 48000 Hz
 

Dan203

Senior Developer
Staff member
If the bitrate change helped on even one file you should try going to Tools->Options->Stream parameters and checking the box that says "Set header to video bitrate". Perhaps Studio needs the header bitrate to be more accurate. While you're in that dialog you should also try checking the "Convert all I frames to GOPs" option as well.

Dan
 

Bullitt5094

New member
Those options were already set so that wasn't helping. I posted a 2min cut that I processed through QSF. It will open in Windows Media Player, VRD and a couple of programs I have but will refuse to open in Pinnacle. Any chance you would take a look at it and see if you see anything weird to explain that? It's a 250 meg file.
 
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