It wasn't a matter of doing research. I had been using the V3 suite on somebody else's computer and decided to get mine. A simple google search found the order page for V4. THEY but it there. It said nothing about beta. There was no indicator on the site that it was beta and it let me order as a new customer. When I didn't get a download link I sent them a support message. Further digging found the download link in this very forum and that is when I found out it was beta. They did process my order and email me a valid key. It worked and is what I have been using since.I'm not sure that line of reasoning (let me help) would work with, say, MS or most other commercial entities.
Not doing your research on what you buy is only your fault, although in this instance I'd expect a good final outcome.
Simply put, they should have responded to my support ticket or not processed my order. Having said that, I like the software and use it, so I am not complaining really. It is just that the site said it had working WTV and H.264 editing and it really doesn't. WTV technically works but the bugs are obvious and it is very slow (easier to convert back to dvr-ms and edit it).
Hence, I have a genuine interest in the next beta or the final release. I suspect a lack of good developers (meaning they don't have enough or they aren't that good, the latter of which can make updating software a real nightmare if it wasn't designed well). I would suggest a new WPF based front end with all the codecs supported in individual assemblies where an interface driven core would make such upgrades easy. Same approach for containers (i.e. WTV, MKV, MPG, TiVo, etc.).
They know how to reach me if they want help (perhaps the economy has hit them too hard).
I am counting on eventually one way or another.