Intel QuickSync "Unsupported" for i5-2500K?

jmc

Active member
Have never had QuickSync but I seem to remember that you may have to install the Intel drivers to access it...maybe.
 

svcdmaker

Member
I have the HD Graphics 2500 on an older Windows 7 system and it does work with VRD V5. It took some work to get it going. Updated drivers like JMC referenced were a part of it. Is your monitor hooked up to the Intel adapter or are you using a second video card for your primary display? QuickSync likes an active video adapter to work. There are some workarounds but I have not tried them under windows 10.
 

jmc

Active member
QuickSync likes an active video adapter to work. There are some workarounds but I have not tried them under windows 10.
If you don't have a spare monitor to connect to the QuickSync output you can buy HDMI or Display Port "Dummy" or "Ghost" monitor plugs
for that QuickSync output. I use mine for OBS screen capture of my "Ghost monitor" with a VM on it.
 

AlexF

New member
Driver, 4459, automatically installed by Windows 10 is newest. Intel doesn’t advertise drivers for Windows 10.
 

Dan203

Senior Developer
Staff member
Driver, 4459, automatically installed by Windows 10 is newest. Intel doesn’t advertise drivers for Windows 10.
Not true. I just installed the latest version using the Intel Driver & Support Assistant and the version I have is much, much, newer than what you have listed....

3042

Yours shows it's from 2016. You need to upgrade for this to work.
 

AlexF

New member
Not true. I just installed the latest version using the Intel Driver & Support Assistant and the version I have is much, much, newer than what you have listed....
You don’t even have HD3000 iGP. My comment was about my device (Sandy Bridge) not yours.
 
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Dan203

Senior Developer
Staff member
You don’t even have HD3000 iGP. My comment was about my device (Sandy Bridge) not yours.
Oh sorry, I thought yours was newer than mine, not older.

Can you try the free trial for v6 and see if it fixes the issue? That's using the latest Intel API for QuickSync. If it doesn't work then I'm afraid that likely means that Intel has removed support for your GPU. Unfortunately it's not possible for us to maintain support for multiple version of the Intel API, so if they don't support your card then neither can we.

And if it does work you'll have to upgrade to v6 to get support. v5 is EOL and no longer getting any updates from us.
 

svcdmaker

Member
I have an i5-3450 which has the HD 2500 and quicksync works with both VRD V5 and V6. It is windows 7 so there is a difference between our systems.

I was excited to try QuickSync when I first was able to use it but finally opted for CPU encoding. Though the QuickSync encodes were 50% faster on default settings, the video quality was just not there. The overall images were much softer (not as crisp) and the motion artifacts drove me nuts. I am not one of those 4K guys who is hyper critical over every video detail. I save in SD for space unless I really like the tv show. Movies get more space since there are less of them.

I know quality issues were to have been addressed with later CPUs. I understand your frustration and wish you the best trying to figure it out. If you can't get there, maybe the info I provided will help.
 

Dan203

Senior Developer
Staff member
I have an i5-3450 which has the HD 2500 and quicksync works with both VRD V5 and V6. It is windows 7 so there is a difference between our systems.

I was excited to try QuickSync when I first was able to use it but finally opted for CPU encoding. Though the QuickSync encodes were 50% faster on default settings, the video quality was just not there. The overall images were much softer (not as crisp) and the motion artifacts drove me nuts. I am not one of those 4K guys who is hyper critical over every video detail. I save in SD for space unless I really like the tv show. Movies get more space since there are less of them.

I know quality issues were to have been addressed with later CPUs. I understand your frustration and wish you the best trying to figure it out. If you can't get there, maybe the info I provided will help.
What version is your driver? Do they have a newer driver for Win7 than Win10?
 

svcdmaker

Member
I am running 10.18.10.3621 (5/17/2014). As you can see I have not updated for a very long time.

Intel has windows 10 drivers posted for the HD 2500 dated March 2020.

 
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