Crashing during file open

melconway

New member
This started about a month ago. When I do File>Open Video or File>Open Project, while the Open dialog is open either the dialog and application windows just disappear or I get a message from Windows that VideoRedo.exe has encountered a problem and needs to close. I have been working around the problem by right-clicking the data file and doing an Open With... but there are multifile cases where this isn't enough. I actually rebuilt Windows complete with all updates but the behavior didn't change. I can't account for the fact that it worked for quite a while then started consistently failing.
OS: WinXP SP3 with all updates, Processor: AMD Athlon, App version: 3.20.2.609
Thanks in advance.
 

melconway

New member
In my case, the folder property was already Documents, so there was nothing to be done. One additional piece of data: the crash occurs on the File>>Open Project... also, and in this case I am looking at a folder with only two project files and it crashes. (It, too, is a Documents folder.) I have been trying to create a DVD that combines edits of two video sources. I can obtain each edit separately by double-clicking the saved project file, but I haven't figured out a workaround that sees both projects at once. Thanks, Dan, and please keep at it.
 

Dan203

Senior Developer
Staff member
Go to Tools->Option, click the "Clear recent files/folders" button on the General tab. Try again. If it still crashed go back into Tools->Options, click the Favorite Places tab and clear all the entries. Now try again.

Dan
 
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