Crashes durning 'Quick Stream Fix'

cj47

New member
V4.21
Win7 w/sp1
AMD platform (if that matters)
AnyDVD

Opening a DVD (DVE to be specific) when this "Quick Stream Fix" starts, the program crashes. Here is the log file:

Problem signature:
Problem Event Name: BEX
Application Name: VideoReDo4.exe
Application Version: 4.21.6.674
Application Timestamp: 52a9fac7
Fault Module Name: MSVCR100.dll
Fault Module Version: 10.0.40219.325
Fault Module Timestamp: 4df2be1e
Exception Offset: 0008af3e
Exception Code: c0000417
Exception Data: 00000000
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: f554
Additional Information 2: f554c579f59855a3e0cda0dfafc8074d
Additional Information 3: 4582
Additional Information 4: 458201fc247d953ae8c271b67062e0f9
I'm trying to edit out all of the 'fluff' with just the test patterns remaining with a useable navigation menu. Or is this the wrong program to do this??
 

phd

Super Moderator
674 is an older version

V4 has been discontinued and is no longer suypported with software updates.

You can get the final release version here:
http://www.videoredo.com/en/Download_previous_versions.htm

General comments:
Have the DVD contents been transferred to a folder on your hard drive or you are attempting to read directly from the DVD?
The "log file" you posted is Windows info and not a VRD log file so it does not contain much useful info about the problem.
I would suggest trying TVSuite V5.
 

Dan203

Senior Developer
Staff member
That specific crash usually indicates an install issue. Try this...

1) Uninstall VideoReDo
2) Reboot your PC
3) Temporarily disable your antivirus software
4) Reinstall VideoReDo
5) Before enabling your antivirus go into it's UI and add an ignore/exception for the VideoReDo install folder

Try that and see if it helps.

If you still get the crash then when creating the DVD go into the Options section and set the max GOP to 15 and see if that helps.
 

Dan203

Senior Developer
Staff member
Could still be an installation issue. Uninstalling/reinstalling might help.
 

SimonP

Member
Having done all of the above, I would copy the DVD to hard disk as working on it will be much faster and it'll show if there's a problem reading from the disk. Next clear the log (Help / Display VRD log) and try running QSF again. If you still get an error, post the log here as it may help.
 

cj47

New member
Un-installed & re-installed twice.
Copied to the HDD and the same thing.

Is that QSF really necessary?
 

Dan203

Senior Developer
Staff member
What is your user name on your PC? Does it contain any unicode characters? When you open a DVD it creates a special project file which concats the VOBs on the disk into a single file. That project is stored in your user folder. VideoReDo does not support unicode so if your user folder contains unicode characters it might cause a crash like this when attempting to open that project file.

If that's not it then I'm not sure what the cause would be. The crash is happening inside the Microsoft MFC DLL, not any of our code. Typically that points to either a unicode issue or a corruption of some kind, usually from antivirus software.
 
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