Crash on loading mp4 video/audio file

Paul Webster

New member
Tried to load it into VideoReDo and crashes each time - in MSVCR100.dll

Nothing written to the VideoReDo log file for the crash.

Windows Event Log shows
Faulting application name: VideoReDo5.exe, version:, time stamp: 0x5568c435
Faulting module name: MSVCR100.dll, version: 10.0.40219.1, time stamp: 0x4d5f0c22
Exception code: 0xc0000417
Fault offset: 0x0008af3e
Faulting process ID: 0x2298
Faulting application start time: 0x01d0ab34ddd466c0
Faulting application path: C:\Program Files (x86)\VideoReDoTVSuite5\VideoReDo5.exe
Faulting module path: C:\Program Files (x86)\VideoReDoTVSuite5\MSVCR100.dll
Report ID: 3bcfa057-1728-11e5-827b-3464a90d05a8
Faulting package full name:
Faulting package-relative application ID:

Can provide the mp4 file if needed.

The same file plays fine in mplayer.


Senior Developer
Staff member
That typically means there is a corrupt install. Try completely uninstalling and reinstalling the beta. Yu can export your options before hand and restore them after, but please try at least once with the default options just to be sure it's not the options causing the issue.
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