745a - corrupted thumbnail images

jirim100

New member
Good day,

when are showed thumbnail images then occassionally are corrupted.

Step by step how to reproduce this problem with my video "Vsechnoparty_short.ts":

- Open this video in program and activate thumbnails (large size, brightness: normal, max displayed: all).
- Go to timecode 00:05:04.01 as showed on the following image:
Image1.jpg
- After it the images of thumbnails will be the following:
Image2.jpg
- Now go 2 frames to the start of edited video as showed on the following image:
Image3.jpg
- Now go 2 frames to the end of edited video -> images of thumbnails will be corrupted as showed on the following image:
Image4.jpg
 

Danr

Administrator
Staff member
Please email us at support with this information and we will be glad to check it out. The email is important as all user samples are organized by ticket numbers assigned by our help desk system.
 

jirim100

New member
I tried sent email to support@videoredo.com but your mail server reject the message with the following:
-----------------------------
Sorry, we were unable to deliver your message to the following address.
<support@videoredo.com>:
Remote host said:
550-FAKE-REJECT - SPAMCOUNT-HI - [81 NP=4 SUB=1 DOM=2 BODY=8 CONT=7 FLAGS=5]
550-[S=83 - TLS NotReceived] - X=pascal H=nm1-vm8.bullet.mail.ir2.yahoo.com
550-[212.82.96.79] HELO=[nm1-vm8.bullet.mail.ir2.yahoo.com]
550 SN=[trojidalen@yahoo.co.uk] T=[support@videoredo.com] S=[Tread id 35983.]
[BODY]
----------------------------

In message was not any links or pictures (only text).

Text of my message:
---------------------
Good day,

I found the bug in last version 745a (in version 746 is this bug too), all informations are listed on your forum under thread id 35983.

Testing video "Vsechnoparty_short.ts" was successfully uploaded to your ftp server.


With regards, My name
-------------------
 
Last edited:

Danr

Administrator
Staff member
How often have you seen this? If multiple files, are they always MPEG2 SD?
 

Dan203

Senior Developer
Staff member
Also can you turn on the frame type display and then replicate the problem again and post another screen shot? (View->Set Thumbnail Parameters->Frame Type Display) That will give us a better picture of the layout of the stream.
 

jirim100

New member
How often have you seen this? If multiple files, are they always MPEG2 SD?
Always when I working with MPEG2 SD, but only in some positions of video. And I only process MPEG2 SD videos, not MP4 videos nor any other.


Picture with frame type displayed:

Image5.jpg

You have uploaded video, you have from me step by step how to reproduce this problem - You can try it yourself.
 
Last edited:

Danr

Administrator
Staff member
1) I can duplicate with your original file.

2) The blending is interesting, can you send us a file with instructions that illustrates that?
 

jirim100

New member
2) The blending is interesting, can you send us a file with instructions that illustrates that?
Absolutely don't understand what you want. Do you want send email? I tried it but without success (your email server reject my message) as you see in my fourth message in this thread - therefore I can't send you a file with instructions that illustrates that.

But I'm glad you tried it according to my procedure mentioned in the first post, unlike Dan203 that he asked me only more questions.
 
Last edited:

Dan203

Senior Developer
Staff member
unlike Dan203 that he asked me only more questions.
I didn't realize you had already uploaded a sample. I was trying to see if we could figure out the issue without you having to do that. If DanR can duplicate the issue then I'm sure he'll figure it out.
 
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