596 crash on opening after reboot

Ryland

Member
If I install 596 it will open without an error but if I shutdown and turn the computer back on I end up getting the following error which will go away if I reinstall it.

How can I get the last beta that worked fine?

I am running Vista 64 Ultimate with VRD being installed to the D drive.
 

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Danr

Administrator
Staff member
What is the size and date of SupportLib.dll? Its located in the folder where you installed VRD.
 

Ryland

Member
2/22 10:44am
version 1.0.0.1
1969312 bytes
Digital signature by DRD Systems Inc on 2/22/2010 at 10:44:37
 

Danr

Administrator
Staff member
That's the correct version (we've started adding in proper version numbers for upcoming build so it doesn't show 1.0.0.1).

Do you know what build you were using before, was it 587 or something earlier?

I wonder if there's a DLL naming conflict on your system, since only a couple of users are reporting this issue. There are a couple of things to try:

1) Try starting VRDPlus as an admin (right click on the icon and click on "RunAs"). You'll get the UAC warning, but after that the program should come up.

2) Are you technically inclined enough to run procexp.exe? This is a Microsoft tool which can be downloaded from here: http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx If so, load it up on your system and I'll give you a guide as to what we want to see.
 

Ryland

Member
I was using the previous beta version which was 587. I have UAC turned off and I just found that if I try to run vrdplus.exe I get that error but if I try to run vrdplus3.exe it starts up. Which is the correct executable? Yes I know how to use procexp if there is something you still want me to look up.
 

Danr

Administrator
Staff member
VRDPlus3.exe is the correct file. VRDPlus is from the previous build as we renamed our .exes a bit somewhere along the line since 587. I'll check the installer as it looks like we werent' deleting the old VRDPlus.exe.

No need to run procexp, you should be fine with VRDPlus3.exe.
 

Danr

Administrator
Staff member
Was this a shortcut you created or our standard desktop icon? Our icons should be pointing to the new .exe.
 

Ryland

Member
It was the shortcut that was originally from an older version of VRD that I moved to my quicklaunch bar in Vista.
 

Danr

Administrator
Staff member
ok, That's make sense. This won't help you now, but I've updated the installer to remove vrdplus.exe if found.
 

Ryland

Member
Well at least I was able to help point out that the installer wasn't removing the exe :) Although without knowing I was doing that...
 
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